Refund Policy

1. General Refund Policy

We strive to ensure that our customers are satisfied with their purchases. However, due to the digital nature of our products, we have specific terms regarding refunds. Please review our refund policy below to understand your rights and options.

2. Eligibility for Refunds

Refund requests are eligible under the following conditions:

Course Quality Issues: If the course content is not as described or does not meet the quality standards outlined in the course description, you may be eligible for a refund.
Technical Issues: If you experience significant technical issues preventing you from accessing the course content despite troubleshooting efforts, you may request a refund.

3. Non-Refundable Items

The following items are non-refundable:

Downloaded Materials: Once you have downloaded any course materials, they are considered non-refundable.
Access Time: Refunds will not be issued for courses that have been partially or fully accessed.
Subscription Plans: Fees for subscription plans are non-refundable if the subscription has been activated.

4. Refund Request Process

To request a refund, please follow these steps:
Contact Us: Email us at info@blendedlearning.sg with your refund request. Provide the following information:

Your name
Course title
Order number or proof of purchase
Reason for requesting a refund

Review: Our team will review your request and determine if it meets the eligibility criteria.

Response: We will respond to your request within [7] business days with the outcome and any further instructions.

5. Refund Processing

If your refund request is approved:

Refund Method: Refunds will be processed to the original payment method used during purchase.
Processing Time: Please allow up to [14] business days for the refund to be reflected in your account, depending on your payment provider.

6. Policy Changes

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

7. Contact Information

For any questions regarding this Refund Policy, please contact us at:

Email: info@blendedlearning.sg
Address: 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051
Phone: +(65) 8851 5676