View cart “Handling Difficult Customers – The L.A.S.T. Technique” has been added to your cart. Remove item Thumbnail image Product Price Quantity Subtotal × Customer Service Excellence $8.00 Customer Service Excellence quantity $8.00 × Discretionary Effort $8.00 Discretionary Effort quantity $8.00 × Dealing with Anxiety & Stress $0.00 Dealing with Anxiety & Stress quantity $0.00 × Handling Difficult Customers - The L.A.S.T. Technique $0.00 Handling Difficult Customers - The L.A.S.T. Technique quantity $0.00 Coupon: Apply coupon Update cart Cart totals Subtotal $16.00 Total $16.00 Proceed to checkout