Difficult Conversations
This video helps you understand how to hold an effective difficult or courageous conversation. It
Difficult Customer Types
This 10 minute video contains information on how to deal with various difficult customer types
Discretionary Effort
This 10 minute video talks about discretionary effort and how to get more from our
Managing Threats of Self-Harm or Suicide
This video looks at what you can do when someone threatens self-harm or suicide and
