Complaint Handling
This 10 minute video explains ways to handle complaints effectively and what to include in
Consultative Selling
This video will help you understand what consultative selling is, how best to uncover customer
Coping with Redundancy
This 10 minute video discusses some key aspects around coping with redundancy. There are some
Advanced Leadership Pathway
All leaders experience moments of uncertainty and can become a little stale in their roles.
