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Blended Learning Professionals > Products > All > Enhance Your Skills in Minutes > Customer Service > First Contact Resolution

First Contact Resolution

Original price was: $10.00.Current price is: $8.00.

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Category: Customer Service

Course Duration: The course lasts for 10 minutes.
Course Access Validity: You will have access to the course for 180 days from the date of purchase.

Description

This video explains what first contact resolution (FCR) is and why it’s important for your customers and your business. You will also learn some handy tips for ways to improve your first contact resolution.

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