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Blended Learning Professionals > Products > All > Enhance Your Skills in Minutes > Customer Service > Award winning telephone tecniques part 2

Award winning telephone tecniques part 2

Original price was: $10.00.Current price is: $8.00.

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Category: Customer Service

Course Duration: The course lasts for 10 minutes.
Course Access Validity: You will have access to the course for 180 days from the date of purchase.

Description

This 10 minute video focuses on the first five of ten telephone techniques that will help set you apart and above others in the contact centre industry and indeed for any phone based roles. These techniques are based on Awards criteria and are suitable for all centres around the world. The five criteria are: 6. sales awareness, 7. call conclusion, 8. overall attitude, 9. professionalism, 10. value add.

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